With the impact of the novel Coronavirus (COVID-19) disrupting so much of our daily lives, we want to assure you and our customers, that EKATO is well prepared.
We will continue to fully operate and manufacture throughout the duration of this public health crisis. We have established a complete business continuity plan to eliminate as many delays as possible, which may occur due to low capacities of employees, late deliveries from sub-suppliers and shipment capacities in specific cases.
EKATO is carefully monitoring all orders with delivery dates within the next 6-8 weeks, in order to ensure that our customers are still on schedule or to minimize any delays. Should delays occur in individual cases, they will be clearly communicated and be kept to a minimum. Supply chains so far can be guaranteed in the best possible way. In the event of an office closure or other disruption, we are equipped to work remotely in technologically secure environments but would inform separately. It is our aim to keep our customer service the highest level possible.
We have been observing this issue for some time now because the health and safety of our staff and customers is our top priority. Your partnership and trust now meanmore than ever. We look forward to continuing to serve you and we wish safety and good health to everyone.